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SNAP Card Contractor Change Requires Downtime
Nebraska Ag Connection - 03/27/2017

Supplemental Nutrition Assistance Program (SNAP) recipients were not able to use their EBT card for seven hours from Saturday to Sunday as the Department of Health and Human Services transitioned to a new card contractor.

The change in EBT card contractors will not have a significant impact on SNAP recipients. Clients will still be able to:

- use their current EBT card, and

- call the same Nebraska EBT helpline number for assistance (1-877-247-6328).

SNAP retailers also were not able to access the EBT merchant helpline number during the downtime over the weekend. Since then, the retailer helpline number has changed to 1-877-262-9905.

The new EBT card contractor, Fidelity Information Services Government Solutions, was selected after the current provider decided to end its service. Working together, Nebraska and several other states received competitive bids for the service. The new contract will save Nebraska taxpayers about $100,000 annually.


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